Northern Insurance Brokers provides our clients across Northern Ontario with expert advice in risk management and insurance.

As a broker partner of Navacord, one of the largest insurance brokers in Canada and a leader in Personal and Commercial Risk Management, our Client Account Managers have the opportunity to build a successful career with an entrepreneurial mindset, with access to Navacord’s proprietary Programs & Products.

Position Overview

Northern Insurance Brokers is seeking an experienced Client Account Manager to join our growing team as we expand into Thunder Bay. The candidate will be responsible for the growth and maintenance of our existing client base by providing policyholders with a Great Client Experience, proactively managing Client Relationships and responding to inbound client requests.

The Account Manager plays a pivotal role in Client Relationship Management through the handling of a book of business by servicing clients in a courteous and professional manner, and assisting the Risk Advisor with obtaining, maintaining, and growing the business.

Responsibilities

• Proactively cultivate existing client relationships by anticipating their needs and offering tailored solutions
• Provide responsive support to current policyholders by addressing inbound client inquiries and requests
• Grow our client base through account-rounding, referrals, and cross-selling
• Support and engage with the Commercial Sales Team and existing Client Service Teams in Sudbury, Sault Ste. Marie, and across Northern Ontario
• Continuously improve your technical and market knowledge through ongoing training and networking to achieve goals and deliver results
• Be active in your networks and your community, doing your part to represent Northern Insurance Brokers and Navacord in the marketplace

Key Employee Benefits

• Competitive Compensation including a Full Benefits Package and a Comprehensive Pension Plan
• Professional Development Courses and Designation opportunities
• Flexible Work Arrangements
• Opportunity to work as part of a high-performance team of experienced and respected insurance professionals

The Ideal Candidate

• Possesses a professional Client Service background with the demonstrated ability to manage lasting relationships by providing exceptional customer service
• Builds rapport and relationships through internal team mentorship and external client relations
• Thrives in a fast-paced environment by adapting quickly, staying organized, and solving problems efficiently
• Is a self-starter with strong written and oral communication skills, presentation skills, and organizational skills
• 2+ years of Commercial Insurance experience
• Post-Secondary Degree and RIBO license required; CIP, CRM, and CAIB designations preferred
• Fluent in English; French is an asset
• Advanced skills in Outlook, Excel, Word